Privacy policy

What we collect

• Account: your email address and name from Sign in with Apple, Google or an email code, your language and the interests you choose.
• Your chats and creations: the messages you send, the answers, and the photos, files, audio and videos you attach or that the AI creates. They are saved to your account so you can come back to them.
• Credits and passes: what you bought, when, and how many credits each message used.
• Notifications: if you allow them, a push token for your phone, so we can tell you when a reply is ready.
• Usage and errors: which model was used, whether it worked, how long it took and what it cost. These records never contain what you wrote.
• Payments: payment providers process your card; we receive only the result (paid or not, amount, reference), never your card number.

What we don’t do

We don’t use advertising trackers in the app and we don’t sell your data.

Website analytics

This website (zengapp.com) uses Google Analytics to count visits and see which pages are useful, for example the pages you open, your browser and device, and your approximate country. Google sets cookies to do this, and processes the data under its own privacy policy (policies.google.com/privacy). You can block it with your browser’s cookie settings or the Google Analytics opt-out add-on. The ZenG app itself does not use Google Analytics.

Who processes your messages

To answer you, your message (and any attachment) is sent to the AI model you picked through OpenRouter, which passes it to the model’s maker (for example OpenAI, Anthropic, Google, Meta or xAI). They process it to produce the answer under their own terms. Voice typing sends your recording the same way to turn it into text; the recording itself is not saved.

Your account and saved data are stored with Supabase (our database and sign-in provider). Notifications are delivered through Expo and Apple.

How long we keep it

Chats, files and creations stay until you delete them. Deleting a chat deletes its messages and files, unless you saved them to Creations. Payment and usage records (without message content) are kept as long as needed for accounting and the law.

Your choices

• Delete any chat or creation in the app.
• Delete your whole account in the app: Profile → Delete account. This removes your account, chats, files, creations and credits.
• Turn notifications off at any time in your phone settings.
• Ask us for a copy of your data or anything else about privacy at [email protected].

Children

ZenG is not meant for children under 13, and we don’t knowingly collect their data.

Changes

If we change this policy, we will update the date on this page, and tell you in the app when the change is important.

Contact

• Email: [email protected]
• Phone: +20 106 899 5776
• Address: Cairo, Egypt