Delivery (shipping) policy
ZenG sells digital products only: credit passes used inside the ZenG app. We don’t sell or ship physical products.
How you receive what you buy
- Your pass is delivered to your ZenG account as soon as the payment is confirmed, usually within a few seconds.
- The credits appear on the Credits screen in the app, with the time the pass ends.
- There is no shipping fee and no shipping address is needed.
Where we deliver
Passes can be used anywhere you can use the ZenG app. ZenG is offered in Egypt, and prices are in Egyptian pounds.
If your pass doesn’t appear
Close and reopen the app and check the Credits screen. If the credits still aren’t there 1 hour after paying, contact us at [email protected] or +20 106 899 5776 with the email you use in ZenG and the payment date. We will activate the pass or refund you, as described in the refund policy.
Contact
- Email: [email protected]
- Phone: +20 106 899 5776
- Address: Cairo, Egypt