Support
Questions, a problem with a payment, or an AI answer that was harmful or wrong? Contact us and include the email you use in ZenG.
- [email protected]
- Phone
- 01068995776
- Address
- Cairo, Egypt
A message failed. Did I lose credits?
No. If a model can’t answer, the credits for that message are given back automatically.
I left the app while it was answering
ZenG keeps working. Open the app again, or tap the notification, and the reply will be there.
I paid but don’t see my pass
Reopen the app and check the Credits screen. If it’s still missing after 1 hour, contact us with the payment date and we will fix it or refund you.
Reporting a harmful or wrong answer
AI can make mistakes. Send us the model, the time and what was wrong. We review every report and adjust or remove a model if needed.
Deleting my data or account
Delete a chat from its menu, or your whole account in Profile → Delete account. See the privacy policy for details.